At all stages in our lives, we are either customers or service providers.
With consumption becoming an ever-growing part of our lives, higher quality service becomes necessary. Customer service is essential to every business and can be defined as the core of any organisation.
CSS’s philosophy teaches that it is not conducive or constructive to participate in lengthy conferences or day-long workshops to learn new skills that are most likely to be forgotten the next day. Their experience has shown that tailoring a program for a company’s specific needs is the only way to ensure their personal requirements and goals are being met.
These are the guidelines that have inspired the creation of this brand, subsequent designs and tools.